IT Support Engineer
IT Support Engineer
Posted on :
17-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2024
Job Description
Req ID : 2848929
This is a remote position.
IT Support Engineer SAAS RemoteWe are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK.
The role will be supporting users of the SAAS product.
You will have at least 3 years experience of in supporting software users.
Your duties will include
Answering and fixing helpdesk tickets
Speaking with clients over the phone and via email
Assisting customers with improvements implementations and general day to day issues
Identify problems and risks within the product and recommend solutions
What we are looking for:
An interest in learning experimenting and improving our product in a collaborative environment
A clear communicator who can cut through technical jargon
A proven technical capability that is reliable and of a high quality
A professional approach with the ability to multitask when needed
Organised reliable and selfmotivated
Experience with a helpdesk ticketing system Jira is an advantage
Service management is preferred but any sort of ERP or MIS SQL knowledge Stimulsoft and BI Tools would be preferred.
Other software experience including
Asana
Jura
Wrike
Smartsheet
monday dev
Aha
Zoho Sprints
ProductPlan
Hive
Trello
Microsoft Planner
The salary is £32000 Fully remote must be based in UK .
SAAS Software Enginner
Employment Type
Full Time
Key Skills
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