Customer Support Customer Success-HCM HRMS HR Implementation
Posted on :
03-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2587045
We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West Mumbai location.
Designation: Customer Support / Customer Success
Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS HRMS HRTech HRIT software
Qualification: MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech
Location: Malad Mumbai
Experience: Min 2 Years
Roles and Responsibilities:
Act as a technofunctional consultant and provide recommendations on process.
Configure and manage clients instance on product assist and Train clients to do it on their own.
Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
Drive product adoption increasing overall retention and achieve process success for customers.
Support clients during critical HR events like Appraisal Increments etc.
Support clients to resolve queries or bugs as and when required.
Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
Identify prime targets for upsell/crosssell and engage Sales team to execute on those opportunities.
Share best practices with clients on how to achieve product success.
Identify risks proactively mitigate and escalate as deemed appropriate.
Requirements
Requirements:
- Relevant experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.
- Understanding of Technology systems and HRMS system implementation would be preferred .
- Good in MS Excel Word and PowerPoint .
Requirements: Relevant experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles. Understanding of Technology systems and HRMS system implementation would be preferred . Good in MS Excel, Word and PowerPoint .
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
