Customer Support Agent - Part Time (Remote)

Otonomee is one of the world s only purpose built, remote first BPO s.

• We design, build and manage Customer Support and Customer Success Operations for our Partners. We provide People and Technology solutions to universal problems of scale, irrespective of client industry. By leveraging the benefits of a remote first culture, we build flexible, scalable teams for customers, allowing them to scale globally.

We are a highly experienced team who have scaled operations globally with some of the most famous names in Tech. We champion the Early Stagers, the Trailblazers, and the Future Makers. Otonomee {Autonomy} means self-directed freedom. It s what we believe in for our Partners, for our People. Growth is our culture, our people are our pulse and at Otonomee, we know that meaningful work can be achieved no matter where you are located.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected Together we grow

Tasks

We are looking for a Part-Time (20 hours) Customer Experience Coordinator to join the team. The successful candidate will be supporting our partner SISU and working in a team
environment.

SISU Clinic is an Irish owned doctor-led cosmetic medicine destination offering a comprehensive range of the most advanced beauty treatments in the world including botox, dermal fillers, skin boosters, thread lifts and much more.

This is an exciting opportunity for a self-motivated, empathetic and proactive individual who prides themselves on offering an exceptional experience to patients and customers.

The successful candidate will play a key role in supporting SISU patients across Irish, UK and US markets.

This is a permanent work from home role so the only commute you will need to worry about
is getting to your home desk

What you'll be doing:

• Dealing with inbound calls from existing and potential new patients (bookings, enquiries, making and scheduling appointments).
• Responding to patient enquiries by email, answering texts, and supporting social media
  communications.
• Liaising with personnel regarding any issues/complaints/escalations cases.
• Keeping up to date on all treatments/products/promotions.
• Developing collaborative, positive working relationships with patients and internal teams.
• Aiding patients with any issues and escalating where appropriate.
• Always supporting full confidentiality.
• Being a primary contact for patient enquiries about SISU products and brand.
• Ability to communicate professionally, empathically, and concisely to patients.
• Supplying the ultimate in-patient experience.

Requirements

About you:

• Great at customer service

• Fluent in English both in written and verbal communications

• The ability and willingness to work in rotation across Monday to Saturday to support the
  opening hours of 09.30am 6.30pm with flexibility to change.

• The ability to support the shift patterns of Monday to Friday 09.30am - 13.30pm/10:00am 14:30pm and Monday 9.30 - 14:00pm, Tuesday and Wednesday 09.30am - 13.30pm and Saturday 09.30am - 17.30pm with flexibility to change and cover evening shifts when required to support coverage.

• Calm under pressure and shows empathy when dealing with customers

• Strong interpersonal skills

• Good multitasker due to your strong organisational skills

• Enjoy being part of a start up

Benefits

What you get in return:

• The ability and autonomy to be able to work from where you want
• A competitive salary
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings