Customer Success Manager - North America

The Opportunity

We are NavVis Inc., the rapidly growing US arm of Munich-headquartered NavVIs. Are you passionate about new digital technologies and keen to join us in taking an established German player's solutions to the North American market? Do you bring a deep interest in and experience for supporting small and mid-sized customers with cutting edge technology? Interesting in managing demos, pre & post sales processes around reality capture solutions? Curious to join a global team of Technical Account Managers proactive in sharing best practice on service delivery excellence across the globe? Then please apply today for our open (Senior) Technical Account Executive with an East Coast region-focus.

Working within a collaborative "pod" including a Direct Sales Account Manager and an Inside Sales Manager, you will have a high level of ownership for the client experience in your target region. Are you looking for an open culture with short decision cycles, & room to use your strengths? Come join us at NavVis!

How you will make an impact

• Maintaining active relationships with key accounts, building relationship, and understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
• Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
• Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
• Driving onboarding process and ensuring successful support in early adoption phases
• Monitoring issues submitted to Support and assisting with triage or initial response as needed
• Effectively identifying common issues or questions and using these to drive training plans or documentation in partnership with our Customer Education team
• Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
• Facilitating interactions between customers and our Support Engineers, which may include written responses, in-person visits, or calls
• Tracking and reporting on key account health metrics plus driving any changes needed
• Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
• Collaborating well and growing cross-functional and client relationships

What will help you succeed in the role

• Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
• Top notch organizational, communication, project management, change management and problem-solving skills
• Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients
• Business fluency in English
• A degree in Computer science, Civil Engineering, Electrical Engineering or similar
• The willingness to travel to meet customers in person
• Work authorization for the US

How we will know if we are a perfect match

Your recruiting partner for this role is Lia Poles. You can expect to go through a screening call, and up to three rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

How we will keep you smiling

• It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive compensation package that values the skills and experience you bring
• A competitive health/ vision/ dental insurance
• Up to $4500 USD employee referral bonus