Customer Service Representative - English Mandarin Speaker

Revolutionize Customer Service in the Blockchain Universe!

Enter the thrilling world of blockchain where your career will soar. Imagine experiencing the exhilaration of a global career without ever leaving your homeland. As a Customer Service Representative (English & Mandarin Speaker) in the blockchain ecosystem youll transcend geographical constraints connecting with colleagues and clients worldwide all from the comfort of your own country. Elevate your career to new heights as you embark on this journey where every day brings fresh challenges and opportunities for growth. Picture yourself at the forefront of innovation tackling dynamic tasks such as promptly responding to customer inquiries providing expert guidance on cryptocurrency trading and collaborating seamlessly with internal teams. Join us and unlock the potential of your career in the everevolving realm of blockchain technology.

Your Career Map: Role Overview

Essential Skills and Credentials: Qualifications

• Bachelors degree or above in a relevant field.
  
• Minimum of 1 year of experience in customer service preferably in finance or ecommerce.
  
• Demonstrated integrity attention to detail and a strong sense of responsibility.
  
• Excellent communication skills both written and verbal with the ability to articulate complex concepts clearly.
  
• Proven ability to thrive in a fastpaced environment and handle pressure with professionalism.
  
• Flexible availability to work various shifts including nights and weekends.
  
• Genuine passion for the customer service industry and a positive attitude towards the crypto industry.
  
• Personal or professional experience with cryptocurrency is highly desirable.
  
• Bilingual proficiency in English and Mandarin is a plus.
  

Key Mission Objectives: Responsibilities

• Respond promptly and effectively to customer inquiries via various communication channels including email live chat and phone.
  
• Assist customers with accountrelated issues technical troubleshooting and general inquiries about Binances products and services.
  
• Provide accurate and helpful information regarding cryptocurrency trading security measures and account management procedures.
  
• Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
  
• Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
  
• Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.
  

Perks and Beyond: Benefits

• Competitive salary
  
• Team building activities
  
• Government benefits
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Upskilling: Emapta Academy
  

Your Gateway to Global Finance: About the Client

Our client a global leader in the blockchain ecosystem is dedicated to democratizing access to financial opportunities worldwide. With the largest digital asset exchange theyre paving the way for a new era of financial freedom. Their mission To become the infrastructure provider for the crypto world of tomorrow. By championing userfocused principles and fostering collaboration they empower individuals to navigate the complexities of the digital economy with confidence. Join their diverse passionate team and embark on a journey where innovation knows no bounds.

Welcome to Emapta Malaysia

At Emapta we believe in building careers that resonate with passion purpose and the vibrant spirit of Malaysia. Our diverse roster of over 700 international clients spans various industries offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade we have helped companies adapt to everchanging market needs by providing access to a wide range of talent office solutions and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; its a tightknit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation collaboration and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emaptas story a story that values diversity celebrates success and embraces the colorful culture of Malaysia.

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