Customer Service Representative CSR - Remote

The Customer Service Representative will be interacting with customers processing their orders and providing information in response to customers inquiries concerns and requests about our product.

Responsibilities:

• Interface directly with customers either by telephone electronically or facetoface
• Process orders forms applications and requests
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers
• Optimize fill rates by providing substitutions for items out of stock or discontinued
• Keep a record of all backorders
• Assist customers with special needs and requests (quotes special orders scanning of credit applications. etc.)
• Participate in all sales promotions and offer them to our customers
• Communicate information problems/needs and customer requests to the customer service manager

Qualifications:

• 12 years experience in customer service
• Proficient in MS Office
• Excellent verbal and written communication skills
• An outgoing personality with an eager attitude to help others