Customer Service Executive Mandarin

• The ability to work efficiently in a fast paced highvolume environment.
  
• Answer a high volume of inquiries and meet designated service level thresholds determined by the Company.
  
• Provide information on our products and service; demonstrate our commitment to Customer Service.
  
• Maintain a high level of confidentiality in regard to customer billing and credit card information.
  
• Diffuse difficult customer situations.
  
• Must be able to organize and prioritize workload.
  
• Interact positively with coworkers.
  
• Good attendance is mandatory.
  
• Be customeroriented and understand the value of offering excellent service to exceed customers expectations.
  
• Ability to multitask and to acquire extensive product knowledge quickly.
  

Requirements

• Customer Service and online chat
  
• Replying email
  
• social media
  
• (inbound/outbound)
  
• Averagely 80% voice chat 15% and outbound 5%
  
• Must be a selfstarter exercise independent judgment and make sound decisions.
  
• Attention to detail and follow through are critical.
  
• Must possess outstanding verbal and written communication skills / PC skills and Internet familiarity.
  
• Demonstrate computer systems proficiency in a Microsoft and Internet based.
  
• Basic operating knowledge in Word Excel Outlook and Internet Explorer.
  
• Must be fluent in English language and Mandarin including Spelling and Grammar.
  
• Able to speak read and write in Mandarin.
  
• Basic math skills.
  
• SPM and above
  
• 24x7 shift rotation. (9 hours)
  
• 5 working days a week (Mon to Sun)