Customer Service Executive

Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolve product or service problems by clarifying the customers complaint.
• Contributes to team effort by accomplishing related results as needed.

Requirements:

• Experience working in a call center environment.
• Excellent Verbal and written communication skills.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with Calling software /CRM systems and practices.
• Ability to multitask prioritize and manage time effectively.
• A university/college degree is an asset.