Customer Service Engineer

Responsibilities:

• Perform installations start-ups, maintenance, repairs and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision

• Communicating and accept all operative requests from the Customer Care Center.

• Escalate incidents according to the defined parameters

• Ensure the proper use of tool & test equipment

• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services

• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services