Customer Service Associate 5187

This is a reposting of night shift Job #5086. Only submit candidates that can work these hours.

Night shift is dependent upon how the suppliers pay week runs on whether there will be OT involved. The schedule is:(6 pm 6 am) (every other Saturday) SunMonTues or Wed ThursFri (every other Saturday).
1 week 36 hours 1 week 48 hours.

Training will be 1 week of MonFri(8 am 5 pm) for training upon starting.

Pay is capped at $22/hr and cannot exceed it must match the rest of the teams current payrates.

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customers organization product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts. This position will be a floating/fill in position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.

FULL DESCRIPTION: Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES LME FOUR KITES OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX RETAIL LINK UNFI ONE NETWORK etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customers organizational structure procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process to positively represent Tyson Foods their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics

EXPERIENCE: 1 3 years business experience in transportation or logistics not just regular customer service! COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multitask; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A TRAVEL: NO TRAVEL


Here are the notes from the Supplier Call on 1/10/24: