Customer Onboarding Specialist
Posted on :
31-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 713317
- Handling ZenHR onboarding projects within the required SLA across the MENA region.
- Educate customers on the customer journey and what to expect during the implementation and on-boarding.
- Help ZenHR customers set-up their accounts, populate their data, apply their policies and educate their employees on how to use the system.
- Create handover documents, delivery presentations and technical reports for each project as per the provided templates.
- Update the project management software and company CRM with detailed updates of project progress.
- Conduct client online and on-premise meetings to facilitate the on-boarding process.
- Perform client trainings to educate them on ZenHR and HR best practices.
- Advanced data collection, parsing and cleansing using Excel, Google sheets etc..
- Attend regular product and industry trainings to be up to date with new features and market requirements.
- Attend pre-sales meetings to display advanced system features and explain the on-boarding process.
- Proactively solve customer issues, should they arise during the on-boarding process.
- Make regular phone calls and send official e-mails to new customers with updates on the progress of their projects.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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