Contact Centre Advis....
Contact Centre Advisor
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 737065
- To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
- Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
- Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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