Contact Center Expert
Posted on :
05-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2690861
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Employment Type
Full Time
Department / Functional Area
Key Skills
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