Contact Center Executive
Posted on :
22-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 541918
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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