Community Manager- L....
Community Manager- Lagos Mainland
Posted on :
29-11-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2375104
About Workcentral Nigeria:
Workcentral Nigeria is a dynamic and thriving coworking space located in the heart of Lagos. We are committed to providing a collaborative and inspiring work environment for freelancers startups and professionals. Our mission is to support our members in their journey to success by offering topnotch amenities flexible workspace solutions and a vibrant community. We are seeking a dedicated and enthusiastic Community Manager to join our team and contribute to the growth and vitality of our coworking community.
Job Overview:
As a Community Manager at Workcentral Nigeria you will play a pivotal role in creating a welcoming and energetic atmosphere within our coworking space. You will be responsible for building and nurturing our community ensuring members have an exceptional experience and managing daily operations.
Key Responsibilities:
Member Engagement:
Welcome and onboard new members acquainting them with our space facilities and community.
Cultivate relationships among members by organizing events workshops and networking opportunities.
Act as the primary point of contact for member inquiries needs and feedback ensuring swift issue resolution.
Community Building:
Develop and execute strategies to strengthen the sense of belonging among members.
Identify and leverage member talents and expertise to facilitate collaboration and knowledgesharing.
Encourage active participation in the coworking community through consistent communication and engagement initiatives.
Space Management:
Ensure the coworking space is wellmaintained organized and aesthetically pleasing.
Coordinate with maintenance and cleaning staff to address any issues promptly.
Manage meeting room bookings and assist members with spacerelated requests.
Events and Programming:
Plan organize and promote a diverse range of events workshops and seminars to enhance the member experience.
Collaborate with external partners and local businesses to offer exclusive member benefits and discounts.
Track event attendance and gather feedback for continuous improvement.
Marketing and Outreach:
Support marketing efforts by creating and curating content for social media newsletters and the website.
Assist in promoting the coworking space to attract new members.
Develop and maintain relationships with local businesses and organizations to expand the coworking network.
Sales Target Achievement:
Develop and execute sales strategies to meet and exceed monthly quarterly and annual sales targets for coworking space memberships office rentals and additional services.
Identify and engage prospective clients through various channels including networking events outreach initiatives and digital marketing efforts.
Cultivate relationships with businesses freelancers startups and other potential clients to drive membership growth and space occupancy.
Implement effective sales techniques handle inquiries conduct tours and negotiate contracts to convert leads into memberships or rental agreements.
Team Management:
Lead mentor and motivate a team of Community Associates to ensure exceptional service delivery and achievement of sales goals.
Provide guidance training and ongoing support to team members fostering a culture of collaboration performance excellence and member satisfaction.
Conduct regular performance evaluations set clear objectives and develop action plans to address areas for improvement within the team.
Resolve conflicts promote teamwork and maintain a positive work environment conducive to productivity and member engagement.
Administrative Tasks:
Maintain accurate member records and databases.
Handle membership inquiries contracts billing and renewals.
Generate reports on member metrics occupancy rates and feedback.
Requirements
Qualifications:
Bachelors degree in business hospitality marketing or a related field (preferred).
Previous experience in community management customer service or hospitality.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in coworking management software and office productivity tools.
Innovative and resourceful problemsolving skills.
Passion for fostering a collaborative and inclusive workspace culture.
Benefits
Benefits:
Competitive salary and performancebased bonuses.
Access to our coworking space and amenities.
Opportunities for professional development.
Health and wellness benefits.
Networking opportunities within the coworking industry.
How to Apply:
Workcentral Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and members.
Employment Type
Full Time
Company Industry
Key Skills
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