Client Support Engineer CSE
Client Support Engineer CSE
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join our team as a Client Support Engineer and play a pivotal role in driving our success through unwavering client satisfaction. In this position, you'll provide outstanding support via email, phone, and chat, while also cultivating enduring client relationships with diligent follow-up practices. Your partnership with product teams will expedite query resolution and bolster overall client triumph.Furthermore, you will excel as you manage client inquiries, transforming them into actionable tickets, and collaborating seamlessly with cross-functional teams to deliver prompt solutions. Your unique combination of technical prowess, polished communication, and meticulous attention to detail will be instrumental in maintaining our esteemed customer support standards. Your responsibilities will encompass:
Roles and responsibilities
- Receive and review incoming customer inquiries via phone, Telegram, and other channels.
- Accurately document and categorize customer concerns into actionable tickets using our internal CRM tools.
- Ensure all essential information, such as caller details, issue description, and relevant attachments, are included in the ticket.
- Implement a robust follow-up process to ensure timely resolution of customer issues.
- Escalate complex or critical issues to senior technical personnel or management, when necessary.
- Maintain open lines of communication with customers until their issues are fully resolved.
- Collaborate with front-end development and advanced engineering teams to address technical issues, bugs, or feature requests.
- Utilize the existing toolkit to troubleshoot and provide effective solutions to customers' problems.
- Proactively communicate updates and progress to clients to ensure their satisfaction.
- Work closely with product development and technical teams to address and resolve complex client issues.
- Contribute to the knowledge base by documenting common issues, solutions, and best practices.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Previous experience in process management, factory operations, or a similar production environment.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to engage and support clients effectively.
- Proficiency in follow-up practices and proactive communication.
- Collaborative mindset with the ability to work closely with cross-functional teams.
- Familiarity with CRM systems and support ticketing platforms is a plus.
- Problem-solving skills with a process-oriented approach.
- Adaptable and flexible in a dynamic work environment.
Salary: ₹15,000.00 - ₹20,000.00 per month
Employment Type
Full Time
