Client Success Manager

At Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 17 offices globally, we inspire confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge

The purpose of our newly created product and innovation function is to enrich people s lives through a sustainable connected travel experience and Our mission is to deliver products and services whilst ensuring safe, reliable, and personalised experiences - in turn creating the worlds most valued travel

We re a team of scientists and inventors who use insights to hypothesise, experiment, and drive continuous improvements - spearheading the travel and experience industry to new As we embark on our journey of improvement, we re keen to strengthen our client relationships by recruiting for x5 Client Success Managers across the UK, USA, Singapore, and

What does a Client Success Manager (Product) do at Collinson?

Our Product Client Success Managers are an integral part of our team, seeking to maximise opportunities within the Business Travel Working in partnership with world-renowned brands, the Product Client Success team drives value and revenue growth through the identification and delivery of new products, whilst implementing product-led growth

Driving adoption of key propositions (Priority Pass, Airport Dimensions, Value Dynamix, ) the team take responsibility of expanding the Collinson footprint in the B2B space, representing the voice of our B2B customers and prospects, adding value to the client s portfolio and

Ensuring the success of our products and pipelines, the role has an active involvement in the end-to-end product lifecycle, providing a consultative approach on key areas which includes; client needs, market need, product opportunities, product growth and iteration, training, launch, and

Key responsibilities include (but are not limited to):

• Engaging, listening, and understanding customer product needs
• Establishing client product goals, supporting tailored roadmaps to ensure success
• Acting on customer complaints and concerns to improve and maintain customer experience
• Supporting the B2B data strategy, embedding a principle of true insights centricity
• Aligning client product needs with global and regional priorities

About you

As a Product Client Success Manager you ll be tasked with developing meaningful relationships with our clients, delivering an exceptional customer In order to build successful partnerships you ll have a customer-first mind-set, a can-do attitude, and a passion for identifying solutions, with previous experience of delivering within a customer/ client success

Evidencing the skills and ability to implement product-led growth initiatives, you ll have the awareness and understanding of product marketing, product-led sales, and retention of client

Demonstrating proven delivery of enhanced customer experiences across a diverse portfolio of clients, you ll be comfortable operating at pace and scale, using data and insight to support and guide strategic

Key skills and experience to be evidenced within your application include:

• Experience within a customer/ client success role in a product/ high growth environment
• Previous experience within B2B and/ or partnership roles, focused on customer success
• Awareness and understanding of client product led growth, including client product led sales, and retention
• Use of data and insights to inform, persuade, and engage both internal and external stakeholders
• Personable and professional approach that is customer focused, and strives to achieve a win-win scenario

When joining Collinson you can look forward to a competitive salary, pension scheme, and further benefits which cover:

• Life Assurance Scheme
• Personal Income Protection
• Private Medical
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Priority Pass Membership (Collinson Exclusive)
• Travel Insurance (Collinson Exclusive)

Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and They are summarised across four pillars: Act smarter, Do the right thing, One team, and Be

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to

Once formed, Collinson was further strengthened by the acquisition of established companies that allowed us to expand on our

We have a team of more than 2,000 employees serving over 5 million own customers each In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday

Collinson is an equal opportunity employer and welcomes everyone to our We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to If you need reasonable adjustments at any point in the application or interview process, please let us

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at