Asst Customer Suppor....
Asst Customer Support Lead - Goa
Posted on :
17-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2635205
This is a remote position.
We are looking for a Asst. Customer Support Lead to deliver topnotch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness loyalty and retention rates and meeting their expectations.
Responsibilities
Enhance the customer experience engage customers and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Requirements
Experience in providing support for customer service Experience working as a Customer Service Manager Retail Manager or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools databases and software at a working level
Ability to lead and strategize Welldeveloped clientfacing and communication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am 5:30pm
Benefits
Friendly Environment
Guaranteed Growth
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager -Excellent understanding of management techniques -Proficiency in English -Knowledge of customer service tools, databases, and software at a working level -Ability to lead and strategize Well-developed client-facing and communication abilities -Advanced multitasking and troubleshooting abilities -Prior experience in HTML, Javascript XML , web development will be preferred -Available to work as per EST time 9:00am - 5:30pm
Employment Type
Full Time
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