Aesthetician FSS KLCC

• Deliver exceptional hightouch client services with personalized product recommendations.
  
• Meet individual daily and weekly sales goals and KPI targets through the use of brand knowledge and performance of the companys Service Ritual with every client.
  
• Promote and maintain the brand image and personify the companys Service Mission and Values.
  
• Build longterm client relationships using the Client Registry special events and daily focus on services and customized product recommendations.
  
• Participate in the companys education workshops and coaching to gain knowledge of the unique brand history and story of the companys products.
  
• Participate in appropriate treatment/protocol education to build and maintain elevated knowledge and skills.
  
• Use brand knowledge and the Service Ritual as a competitive advantage with clients.
  
• Maintain high levels of hygiene for the facial cabine and facial products.
  

• Provide facial and body treatment services to enhance a client s personal appearance and overall wellness.
  
• Achieve individual daily and weekly sales goals.
  
• Book appointments and follow up after appointments.
  
• Build sales through personalized regimen recommendations based on client lifestyle.
  
• Consistently deliver services and treatment using the most current and thorough product knowledge and treatment protocols to achieve the highest possible level of service to our clients.
  

• Build sales to meet goals/KPI targets through inperson and virtual personalized client experiences leveraging private and public platforms
  
• Demonstrate the Language of the company through product knowledge and selling skills including impeccable service Skincare Artistry Mixology and customized demonstrations following the companys Service Ritual
  
• Conduct personalized consultations (inperson and virtually) using Purposeful Questioning Positivity and Visualization as key differentiators for the brand supported with the companys tool
  
• Listen to and understand client feedback on products service and promotions providing feedback to Retail Manager Counter Manager and/or Area Commercial Executive (ACE)
  
• Manage client communications sampling and other client services according to the companys protocols
  
• Handle client returns/concerns professionally leveraging as opportunities to build relationships
  
• Follow treatment protocols and proprietary techniques as taught to ensure consistent elevated consumer experiences.
  
• Offer feedback and suggestions on how to provide personalized/customized Service Ritual consultations unique to the cabine experience and/or each client s lifestyle and needs using Purposeful Questioning Positivity and Visualization as a key differentiator for the brand.
  

• Maintain a luxurious inviting shopping environment with all visual merchandising executed to brand standards
  
• Understand and monitor stock levels including assisting with set up for launch promotions or events
  
• Assist in all aspects of events including set up and booking of clients
  

• Develop and manage client relationships using the client registry to offer personalized service and build long term relationships adding clients to the system and updating information on every visit
  
• Use appropriate followup procedures contacting clients via preferred contact method personalizing all communication
  

• Ensure personal appearance is polished professional and projects confidence poise and skin care authority.
  
• Consistently adhere to the grooming expectations and uniform guidelines and reflect the inherent luxury of the brand
  
• Behave as a brand ambassador and maintain a pleasant calm and composed disposition
  

Requirements

• A certified aesthetician
  
• Minimum of 2 years of relevant working experience.
  
• Excellent customer service skills and serviceorientation
  
• Presence and demeanor: enthusiastic mature articulate and wellgroomed.
  
• Digital or techsavvy skills are required