Account Services Management

Responsibilities:
• Develop and manage customer relationships at all levels to accelerate customer adoption of RSA SecurID Cloud Authentication Services product portfolio and continuously prove and increase value through our solutions
• Maintain high levels of customer engagement with top tier customers through regular touchpoints, strategic business reviews and becoming their trusted advisor and advocate
• Partner with customers to develop strategy that will drive RSA SecurID brand awareness and loyalty throughout the enterprise customers and the customer lifecycle
• Identify areas of growth for cross-sell, upsell, and/or expansion opportunities
• Collaborate cross-functionally to drive focus on goals, resolution of challenges and drive customer success
• Provide thought leadership throughout the customer journey to provide customers with insight to prove success and help in evangelizing RSA SecurID CAS within their organization
• Provide license consumption, utilization, and product telemetry data as a tool to establish increased adoption, highlight success and showcase value (testimonials, references, success stories, win wires)
• Drive retention and growth among our most valuable customers by understanding their business needs, security pain points, and helping them successfully rolling out of RSA SecurID Cloud Authentication Services
• Maintain a cadence of communicating with customers about their adoption trends, sentiment and identity security challenges for deeper engagement.
• Updating and documenting all activity with customer accounts in CRM system to analyze and drive improvements.
• Understanding customer outcomes through on-going collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into product road-map.