Account Manager

Mandatory Requirements for this role

1. Excellent communication is a must for the role required to work with Global customers.
2. Should be prepared to work in Night Shifts
5day week; Work from office; Free pick up & drop; shift allowance (Rs. 300/day)
3. Role: Product Support for end customers (Voice / Tech & NonTech)
4. Should be passionate in Sales; Role is revenue driven / Sales target based.
(Be able to Upsell/Cross Sell Penetrate sales in existing customers)
5. Experience: 1 5 years in any contact center with Voice support
6. Compensation: 8.85 Lacs 9.8 Lacs (Including 20% Sales Incentive & Retirals) Shift Allowance
Free Pickup & Drop within 30kms radius Free Snacks)
7. Education: Any Engineering / Science Grads / Master in Science sales or Management. Strictly
no commerce/arts

Purpose

With more than two million interactions each year Solution Center is a global network of Consultants serving our
Customers through their preferred channel of choice Phone Email & Chat in multiple languages.
Customer Support teams
Provide Product Support through Sales Conversations identify generate & nurture new or potential Leads /
Customers & align Customers to TE Distributor Partners or Direct Sales.

Mission

Make it Easy for Customers to do Business with TE through Consultative Selling
Solve Distributor Inquiries at the first point of contact.
Create Trust & Transparency for Stakeholders
Enable Leaders as Coaches to grow & develop teams.
Drive Continuous Improvement with Voice of the Customer (VOC) & TE Operating Advantage (TEOA)

Priorities

Solution Consultants are available 24x7 via Phone Email & Chat in multiple languages
Customer Support teams provide Product Support through Sales conversations identifying generating & nurture
new or potential Leads/Customers & align Customers to TE Distributor Partners or Direct Sales
Distributor Support teams provide OrdertoCash process support provide product support proactively
Keep distributors informed follow up on Special Pricing Quotes to Win the Business
Order Fulfillment & Backlog Management teams support the Order Entry and Quotation process assist with
Order Block Removal and Followup proactively followup on Unconfirmed and Past Due Orders &
coordinate with TE Planners for New Confirmed Ship Date Alignment

Communication