Account Director

Job Description

• Plan budgets and activities for account management inside the company
• Set up goals and objectives for all the account managers staff
• Provide feedback and counsel to account managers staff to meet their objectives
• Conduct performance evaluation using KPIs
• Serve as the point of contact for the client in any conflict between the account manager
• Understand client requirements and needs to offer suitable solutionsand generate new business
• Ensure the timely delivery of calendars and services to clients
• Resolve issues to maintain and strengthen customer trust
• Read reports of subordinates and communicate overall progress to the CEO
• Covering all the Account managers when they are in a vacation in terms of meetings, shoots and communication
• Responsible for the new accounts distribution on the active account managers and conducting a workforce plan incase if requesting a new hire.
• Taking a lead in clients’ marketing and advertising strategies
• Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level on a day-to-day basis
• Promoting the expansion of business with existing clients
• Completing projects to a specific schedule and within an agreed budget
• Using your skills to push clients, and the agency, creatively and strategically
• Prepare long-term and short-term goals and account objectives
• Build trust and long-term relationships with clients
• Manage records of sales, revenue, and other important data
• Motivate team members to exceed expected goals
• Estimate and establish cost parameters, budgets, campaigns, and potential ROI
• Supervise account management and strategies
• Evaluate employee performance and review employee goals
• Encourage account manager and officers to bring in new clients
• Develop and implement strategic sales quotas
• Learn new product and services features and benefits
• Provide professional after-sales support
• Respond to complaints and manage issues to ensure customer success and satisfaction

Job Requirements

• Bachelor’s degree
• 2+ years of management experience.
• Ability to be creative and resourceful in finding effective solutions to problems and situations
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem solving skills
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Persistence in working through challenges and doing whatever it takes to get the job done
• Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
• Ability to be strategic in developing solutions and process improvements
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives