Account Development Manager

• Manage client expectations and be involved in day-to-day client servicing activities.

• Managing clients and their respective projects custom research team in matters of market research based on experience in one or more sectors (financial services, media, telecom & technology, energy, etc.).

• Drive client satisfaction by understanding client needs, providing NIQ’s solutions to meet the needs, providing insights and actionable recommendations and communicate with junior to mid-level clients.

• Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including developing study design, project costing, questionnaire design, fieldwork plans, project management and execution, analysis and report writing.

Client Management

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives.

• Consistently exceeding client expectations from project inception through completion.

• Communicate with mid-level clients on project related matters.

Project Management

• Successfully manage multiple projects simultaneously or a Tracker with few Adhoc, all in different design/analysis stages.

• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner.

• Coordinating project task activities between your project team and internal support/operations team(s).

• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.

• Designing questionnaires to meet the specific or unique client objectives.

• Designing fieldwork plans, keeping track on study’s progress, keeping regular checks on data collected and raising any concerns to internal project and support teams.

• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives.

• Full reporting and analysis (via PowerPoint, Survey Reporter and other tools): Interpreting and analyzing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.

• Provide "in office" research, administrative and operational support to senior staff.

• Be directly accountable for work conducted for their nominated clients in terms of analyses, report preparation, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.