Customer Delivery Architect

Who You Are

• Excellent written and oral communications skills for both technical and executive level conversations.
• Strong presentation skills at both technical and executive level.
• Be able to present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
• Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
• Build and maintain trust and relationships with customers and Cisco team members.
• In depth knowledge of Collaboration, Data Center, Route Switch and Security technologies; multi-vendor knowledge is a plus.
• Practical experience running complex Cisco managed and technical projects.
• Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
• Build and maintain long-term technology/solutions roadmaps.
• Ability to develop strategic Architectures and Solutions based on customer business needs.
• Identify customer business and technology needs through relationship building with key customer stakeholders.
• Ability to create and execute on our top accounts’ strategic initiatives.
• Ability to provide business development support – positioning services; assisting in scoping and determining level of effort for proposals, and statements of work.
• Work with engineers to ensure delivery quality and scalability across all theater.
• Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
• Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
• Strong knowledge and understanding of Cisco Services portfolio offers.
• Demonstrated ability to identify gaps and drive innovative solutions to close gaps in the portfolio and accounts covered.
• Strong customer consulting experience in network design, collaboration, data center, automation, and security solutions.
• Strongly recommended to have a CCIE for at least one of the architectures/technologies listed above
• Cisco DevNet Associate or equivalent understanding of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc
• Extensive technical knowledge of at least two technology domains and a level of understanding of the other technical, operational and enterprise architecture domains.