Technical Consulting Engineer - DCNexusACI RoutingIOS-XR ASR9K for JPMC Cell team

Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers.

Work on complex problems where analysis of situations requires an in-depth evaluation of factors.

Provide systems/product training to customers, and give towards building a knowledge base for customer support and internal partners.

A focal point for high-impact, large enterprise account problem resolution related to their Data Centers.

Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

Interacts across HTTS (High Touch Technical Services) teams and development teams at peer level.

Who You'll Work With

CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.