Telesales Executive - Automotive

Application and investigative support/development of ERP financial systems and sub Provision of programming changes to high technical level of competence to correct bugs and ensure high levels of quality are Identification of system errors and issues, and responsible decision-making on best-fit scenarios /best solution to pursue in addressing Delivery of program designs from logical/functional specifications, to ensure high quality development, maintenance, and enhancement of financial systems and sub Execution, implementation and onsite support of new functionality released to production environments

Primary Responsibilities for the Role

Investigate system malfunctions across financial systems and sub systems

Support application systems and business processes

Annotate detailed solutions to assigned logs on the call tracking system in a clear and concise manner

Determine severity of issue and respond to client within SLA-stipulated timeframes ensuring solutions are communicated and understood by end users

Make required programming changes to high technical level of competence to correct system bugs and develop system changes/enhancements, while ensuring high levels of quality are maintained

Adhere to stipulated best-practice roll-out procedures, and ensure necessary documentation and UAT has been signed off in accordance with agreed processes before any change is released

Provide clear and detailed input to development teams with regards to any system changes

Provide professional support ensuring user satisfaction and clear understanding of system functionality

Identify system errors and issues and make decisions with regard to the best solution that can be provided

Provide onsite system training to end-users where required

Provide system implementation /support functions as and when assigned

Create logical, innovative solutions to complex requirements

Provide technical estimates to project managers where required

Review technical deliverables to ensure that what has been built meets user expectation

Manage quality assurance, system & user acceptance testing where required

Require minimal supervision, and demonstrate ability to take high ownership of work assigned

Execute software configuration where required, adhering to standard

Follow-up, update and close all issues on call-logging system after resolution, ensuring that end-user is satisfied with end result

Provide guidance and support to junior/other intermediate developers to ensure that enhancement/project deliverables are met within required time and budget

Desired Skills, Experience and Qualities:

Education & Qualification

BTech, IT/Computer Science degree or diploma

Preference if OCP certification track underway/complete.

Relevant Experience

A minimum of 3 - 4 years in systems development

Strong development background or experience in ERP support/development, using Oracle forms and reports, and PL/SQL (or similar) query language

Strong analytical skills using Object-oriented design and programming

Preference will be given to developers with sound financial background, and 1+ year of knowledge/experience in Oracle Application Development Framework (ADF) and

Driving Value

Actively seeking and implementing opportunities to maximize value in any aspect of the

Setting a culture of continuously striving for better performance

Challenging the current state in order to seek real improvements

Leading People

Motivating and developing people to deliver superior results in a responsible manner

Building and maintaining effective culture

Creating a climate in which individuals and teams develop their potential and contribute their best

Managing accountabilities and providing timely and constructive feedback

Coaching and providing development opportunities that enable high performance

Leading Self

Taking responsibility and accountability for own behaviour, performance and development

Taking ownership for own performance and decisions and their impact on the business

Demonstrating tenacity and resilience even when faced with obstacles

Seeking opportunities for personal feedback, learning and development

Acting decisively when tough or quick action is required