Quality Assurance Executive
Posted on :
18-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2730799
- Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
- Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
- Collect and document business requirements for project and process improvement/automation efforts.
- Perform an internal audit to ensure all departments are working by the officially agreed process.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in solving problems.
- Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
- Extract reports and provide a high-level analysis of data for review.
- Participate in the planning of QA department objectives.
- Manage and improve the quality control process.
- Set goals and metrics, and report on quality control results continuously.
- Communicate quality concerns with stakeholders.
- Developing test plans and test cases to ensure our services meet quality standards.
- Working with cross-functional teams to ensure quality is built into the product development process.
- Investigating and resolving any quality-related issues that arise.
- Continuously improving the QA process to ensure that it is effective and efficient.
Employment Type
Full Time
Key Skills
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