Sr Workday Data Operation Analyst

Career Category

Job Description

Join our team at AMGEN Capability Center Portugal consistently recognized among the top companies in the Best Workplaces ranking by Great Place to Work in 2026 we were once again distinguished as one of the top Best Workplaces in the country (category 201500 employees) reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise and representing over 40 nationalities. Together we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics Digital Technology & Innovation Cybersecurity R&D Operations Global Distribution Finance Regulatory Affairs General & Administrative Human Resources and many more.

Located in the heart of Lisbon our AMGEN office fosters a culture of innovation excellence and purpose. Come thrive with us at AMGEN supporting our mission To Serve Patients.

What we do at AMGEN matters in peoples lives.

Sr Workday Data Operation Analyst

LIVE

WHAT YOU WILL DO

As part of the HR service delivery team this role serves as a key point of contact and subject matter expert for Workday ServiceNow and core HR processes. The Sr Workday Data Operation Analyst will support and improve HR service delivery by providing business subject matter expertise resolving escalated HR system and process issues maintaining HR knowledge bases monitoring HR data quality and contributing to process and system improvements.

Lets do this. Lets change the this vital role you will:

• Workday & HR expertise Act as a subject matter expert for Workday and core HR processes supporting workforce administration activities in alignment with global standards.

• HR service delivery support Provide support to employees managers HR Associates and local HR teams by resolving escalated Workday and HR process inquiries ensuring adherence to service level agreements.

• Data quality & governance Monitor and ensure HR data accuracy through audits reporting mass uploads (EIBs) and data correction activities.

• Process & knowledge management Maintain internal and external HR knowledge bases identifying opportunities for simplification and continuous improvement.

• Security & compliance Support Workday security role assignments reviews and documentation ensuring alignment with SOX and compliance requirements.

• Continuous improvement Contribute to system process and service enhancement initiatives across Workday ServiceNow and HR operations.

• Business analysis Analyze business needs and translate them into effective HR system or process solutions.

• Stakeholder collaboration Build strong relationships with global HR teams employees managers and key stakeholders across regions.

WIN

WHAT WE EXPECT OF YOU

We are all different yet we all use our unique contributions to serve patients. The HR professional we seek is detail-oriented and analytical with a strong ability to navigate systems and processes in a global environment.

Minimum requirements

Minimum 4 years of experience in Human Resources and/or a corporate service center environment
Minimum 3 years of experience supporting Workday in an HR service delivery environment
Experience with Workday Core HCM processes and workforce administration
Experience with EIBs data audits and data correction processes
Proficiency in Microsoft Office 365 especially Excel
Experience working with standard operating procedures
Fluency in English

Preferred requirements

Bachelors degree in Human Resources Business Administration Economics or a related field
Experience in a multinational or shared service center environment
Experience with Workday security and SOX-related processes
Project management experience
Fluency in additional languages

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others we also care deeply for our teammates well-being and growth.

• Vast opportunities to learn develop and move up and across our global organization.

• Diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.

• Generous AMGEN Total Rewards Plan comprising healthcare finance wealth and career benefits.

• Flexible work arrangements.

Objects in your future are closer than they us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.