L3 Application Support Consultant – Wire Payments

Position Description:

Build your career with one of Canadas largest home-grown technology consulting organizations and become a true owner in the company to help you grow.

CGI is a proudly Canadian company with deep roots across the country and a global presence spanning 100 offices worldwide. Our partners (we use partners because you share in the ownership of the company) shape the future of technology through meaningful work long-term client relationships and a culture built on accountability respect and collaboration.

We are currently looking for an Application Support Consultant for the Level 3 support. The ideal candidate provides senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution drives root cause analysis and partners across business engineering infrastructure cloud and database teams to maintain stability resiliency and regulatory support.

This hybrid position requires 23 days per week from any one of our Atlantic offices: Halifax NS; Moncton NB; Fredericton NB; Stratford PE; or St. Johns NL.

Your future duties and responsibilities:

Domain & Business Support

. Provide technical support for applications supporting wire payment processing across FEDWIRE Lynx and SWIFT.
. Support high-value payment operations with a focus on accuracy timeliness and risk controls.
. Investigate payment failures and exceptions and coordinate remediation with internal and external partners.
. Communicate incident impact status and recovery actions to business stakeholders.

Incident Problem & Risk Management

. Serve as the L3 escalation point for high-severity production incidents.
. Lead root cause analysis and document corrective and preventive actions.
. Support incident bridges and provide concise updates during major outages.
. Identify recurring issues and recommend long-term fixes and process improvements.

Technical Support Platform Support & Development

. Support and maintain SSIS processes for data integration reconciliation and reporting.
. Support applications on Google Distributed Cloud and GKE including availability deployment connectivity and runtime issues.
. Write and optimize SQL for analysis issue investigation reconciliation and reporting.
. Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution.
. Use C#/.NET/Python to support application components automation and defect fixes.

Monitoring & Observability

. Use Dynatrace/Splunk for monitoring log analysis and incident investigation.
. Proactively review trends and alerts to identify issues before they impact production.
. Partner with engineering teams to improve monitoring logging and alerting.

Collaboration & Continuous Improvement

. Collaborate with development infrastructure database network security and vendor teams to resolve complex issues.
. Mentor L1 and L2 teams through knowledge transfer and support guidance.
. Maintain runbooks procedures and support documentation.
. Participate in post-incident reviews and continuous improvement initiatives.

Required qualifications to be successful in this role:

. Experience in payment operations risk management exception handling and production support.
. Hands-on experience with SSIS and MS SQL Server.
. Working knowledge of Google Distributed Cloud and GKE application support.
. Strong working knowledge of Spring Boot microservices and REST APIs with hands-on experience supporting production issues deployments and service reliability.
. Working knowledge of MS SQL and Oracle databases for query execution validation and issue investigation.
. Experience using Copilot and AI-enabled tools to improve support analysis documentation and automation workflows.
. Proficiency in T-SQL development and debugging.
. Programming experience in C#/.NET/Python or similar languages.
. Experience with Dynatrace/Splunk for monitoring and incident analysis.
. Strong analytical and troubleshooting skills in high-pressure production environments.
. Strong written and verbal communication skills.

Preferred Qualifications

. Knowledge of US wire payments and high-value payment systems.
. Experience in financial services or other regulated environments.
. Familiarity with ITIL incident problem and change management.
. Experience supporting mission-critical high-availability systems.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60000$120000. This role is an existing vacancy.

#LI-NB5

Skills:

• MS SSIS
• RESTful (Rest-APIs)
• Spring Boot
• SQL

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.