Clinical Application Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Primary Responsibilities

• Provide on-site and remote clinical application support during electrophysiology procedures using the CARTO system.

• Educate and train physicians EP lab technologists and nurses on CARTO workflows features and best practices.

• Run and maintain procedure setup case templates and mapping/registration protocols to streamline clinical workflow and reduce procedure time.

• Develop deliver and update training materials: SOPs quick-reference guides e-learning modules and simulation scenarios.

• Collect clinical feedback and identify opportunities for system improvements; communicate clinical insights to product management and field service teams.

• Support clinical evaluation studies product launches demos and adoption initiatives.

• Troubleshoot application-level issues (mapping accuracy data integration visualization) and coordinate with field service or vendor teams for hardware/network problems.

• Assist with procedure planning patient-specific case prep and post-procedure data export/archiving as needed.

• Promote compliance with institutional policies and device safety/regulatory requirements during training and support interactions.

• Track and report training metrics adoption KPIs and incident reports per quality systems.

• Able to travel for case support

Technical Skills & Competencies (Clinical)

• Hands-on knowledge of EP lab instrumentation catheter handling and mapping workflows.

• Ability to translate technical features into clinically actionable steps and teach at varying skill levels.

• Basic troubleshooting of mapping inaccuracies registration issues and software workflows.

• Comfortable creating training media: slide decks videos SOP documents and simulation exercises.

• Strong organizational skills to manage multiple accounts and training schedules

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