Account Management Specialist

Get to Know the Team

As an Account Management Specialist you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV) cultivating deep-rooted partner relationships and ensuring operational excellence. You arent just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment pricing strategies and seamless execution.

Reporting Line

You will be reporting to the Category Manager Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce commercial and operations teams to ensure alignment on GrabMarts ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends mitigate operational friction and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics including Order Fulfillment Rate (OFR) Item Fulfillment Rate (IFR) and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance promotion effectiveness and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchants digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

Qualifications :

The essential skills that you need

• Experience: 35 years in Account Management Category Management or Business Development (e-commerce or Q-commerce experience is a major plus).
• Analytical Rigor: Proficiency in Excel/Google Sheets; ability to turn raw data into a growth story.
• Technical Aptitude: Familiarity with API concepts and merchant back-end systems is preferred.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time