Customer Service Representative Travel Application
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
1. Job Description:
- Liaising between guests and partners to resolve light complexity issues via inbound
- outbound email chat and messaging on various topics such as: additional travel advice
- modifications cancellations complaint.
- Providing accurate valid and complete information by using the right tools methods and
- processes.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.
2. Requirements:
- Good English proficiency (TOEIC 500 equivalent).
- Ability to resolve simple to medium-level issues.
- Excellent multi-channel communication skills (email chat messaging).
- Proactive and positive mindset.
- Willingness to work night shifts and during Public Holidays/Tet.
3. Compensation & Benefits:
- Average monthly income: - VND (Base salary:VND).
- Lunch allowance: 500000 VND. Night shift allowance: 30% of base salary.
- KPI Bonus: 900000 -VND.
- Holiday pay (x3 x4) as per Labor Law.
- 100% salary during the 2-month probation period.
- Full insurance coverage in accordance with Labor Law.
- 24/7 accident insurance.
- 14 days of annual leave.
- 13th-month salary.
- Annual health check-up.
- Dynamic and professional working environment with numerous advancement opportunities.
Contact Details: Mr. Suresh
Phone/Zalo:
Email:
