Customer Service Ecommerce App

CNK Consulting Vietnam Co., Ltd

Job Location:

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

1. Job Description:

Direct Hotline counseling/receiving calls emails messages (email chat voice) from customers to answer questions support to resolve customer complaints about products and services on the e-commerce platform.
Update information on the system.
Perform other duties as required by superiors.

2. Requirements:

Minimum High School graduation.
Fluent in Japanese (JLPT N2 or higher).
Clear and confident speaking voice. CS experience is a plus.

3. Compensation & Benefits:

Average monthly income: - VND (Base salary: VND).
Lunch allowance: 500k. Night shift: 30%. KPI Bonus: 900k - 1.2M.
100% salary during probation.
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
Annual Health Checkup.
Participate in training courses on skills and profession.
Experiencing a clear promotion path.
Working in a dynamic professional environment with many opportunities for advancement.

Working Hours: 5 days/week. Rotational shifts from 07:00 - 22:00. 9 hours/shift (1h break).
Location: Flemington Building District 11 HCMC.
Interview Process: 1 online round with Japanese Coach and Team Leader.

Contact Details: Mr. Hoang Anh

Phone/Zalo:

Email:

Mr. Suresh

Phone/Zalo

Email:

1. Job Description: Direct Hotline counseling/receiving calls emails messages (email chat voice) from customers to answer questions support to resolve customer complaints about products and services on the e-commerce platform.Update information on the system.Perform other duties as required by super...