Customer Service Flight Booking Application

CNK Consulting Vietnam Co., Ltd

Job Location:

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

1. Job Description:

Liaising between guests and partners to resolve light complexity issues via inbound
outbound email chat and messaging on various topics such as: additional travel advice
modifications cancellations complaint.
Providing accurate valid and complete information by using the right tools methods and
processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

2. Requirements:

Good English proficiency (TOEIC 500).
At least 6-month experience in Customer Service roles or any relevant ones.
Ability to resolve simple to medium-level issues.
Strong multi-channel communication skills.
Willingness to work night shifts and Holidayss

3. Compensation & Benefits:

Average monthly income: - VND (Fixed salary:VND).
Lunch allowance: 500000 VND.
Voice channel allowance:VND.
KPI Bonus: 900000 -VND. 100% salary during probation.

Working Hours: 5 days/week (2 days off). 24/7 rotational shifts. 9 hours/shift (1.5h break).
Location: QTSC1 Building District 12 HCMC.
Interview Process:
Chat line: 1 online interview with TL. Test: Write X (B2).
Voice line: 2 online interview rounds (Ops Leader & Training Manager/Sup). Test: SVAR (Speaking B2) required.

Contact Details: Mr. Suresh

Phone/Zalo:

Email:

1. Job Description: Liaising between guests and partners to resolve light complexity issues via inboundoutbound email chat and messaging on various topics such as: additional travel advicemodifications cancellations complaint.Providing accurate valid and complete information by using the right tools...