Retail Head

Retail Operations Management

• Drive overall retail business performance across stores in the assigned region.

• Ensure achievement of sales targets profitability and business growth.

• Monitor store KPIs including sales productivity conversion ATV ASP footfall and inventory turnover.

• Implement retail SOPs and operational best practices across all stores.

• Ensure seamless day-to-day store operations and high operational efficiency.

Sales & Business Development

• Develop and execute retail sales strategies to maximize revenue and profitability.

• Identify growth opportunities and recommend initiatives to enhance store performance.

• Collaborate with marketing and merchandising teams to drive seasonal campaigns and promotions.

• Analyze market trends competitor activities and customer insights to strengthen market positioning.

Customer Experience & Brand Management

• Ensure delivery of exceptional customer service standards across all retail stores.

• Maintain premium brand image VM standards and store presentation.

• Build customer engagement initiatives to improve retention and loyalty.

• Handle escalated customer concerns and ensure prompt resolution.

Team Leadership & Talent Management

• Lead mentor and develop store managers and retail teams.

• Drive employee engagement performance management and capability building.

• Conduct regular training programs on sales product knowledge grooming and customer service.

• Foster a high-performance and customer-centric culture.

Inventory & Commercial Management

• Ensure optimum inventory management and stock availability across stores.

• Minimize stock losses shrinkage and aging inventory.

• Coordinate with supply chain and merchandising teams for stock planning and replenishment.

• Monitor store expenses and ensure cost optimization.

Retail Expansion & Strategy

• Support new store launches renovations and retail expansion initiatives.

• Evaluate store performance and recommend strategic improvements.

• Collaborate with senior leadership on annual business planning and retail strategy