Customer Service Representative

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products services competitor activities and market data.
• Maintain detailed account profiles prepare sales reports as required and complete all necessary paperwork including call reports expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory including setting account targets for sale of parts service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

• Excellent Customer Service and multi-tasking skills
• Outstanding Leadership and People Development Skills
• Strong Financial focus including cognitive skills problem analysis decision making and quantitative analysis
• Ability to assess customer patterns and adjust labor and branch focus accordingly
• Thorough knowledge of all systems procedures techniques equipment operations standards and reports that apply to the location
• Bachelors Degree or equivalent experience preferred
• 3 years of Sales experience preferred
• Experience in transportation/logistics field service consumer products wholesale distribution or supply chain management preferred

Required Experience:

Unclear Seniority