Customer Service Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative
Duration: 6 months
Job Type: Onsite-Temp to hire
Time: 8am-5pm (M-F)
Location: Houston Texas 77041
Job Description:
Summary:
Customer Service Representative (CSR) is an individual contributor responsible for providing exceptional service to clients customers by cultivating relationships receiving and processing purchase orders ensuring product availability monitoring delivery dates and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for client service offerings pricing scheduling and shipping inquiries. They introduce new products to customers identify upselling opportunities and contribute to identifying customer cost collaboration with clients sales/account management teams they may also assist with identifying and soliciting new business opportunities within assigned customer area market or region.
This is an onsite in person position. Remote work is not an option.
Responsibilities:
- Builds sustainable relationships and trust with customers provides information about accounts products and services.
- Generates product quotes and purchase orders; verifies customer orders and order changes; ensures product delivery within applicable service level agreements.
- Resolves customer order issues; communicates with vendors to resolve problems with timeliness and product quality; ensures customer returns are handled in accordance with company policy.
- Researches and identifies vendors as necessary to obtain quotes for non-stock items.
- Coordinates activities with various internal client functional areas to best service client inquiries and requests.
- Assists with the management of maintaining adequate inventory levels to meet customer requirements.
- Assists with controlling unnecessary freight expenses and costs.
- Researches and resolves accounts receivable disputes and/or other customer payment discrepancies.
- Produces customer activity reports and/or desired metrics as requested; assist with achieving customer KPIs.
- Assists with preparing customer presentations; may also participate in delivering customer presentations.
- Introduces new products to assigned customers and identifies upselling opportunities; may also assist with identifying and/or soliciting new business opportunities within assigned area market or region.
- Maintains current and accurate customer records; updates account information as necessary.
- Follows all client Standard Operating Procedures.
- Adheres to LEAN & digital operating practices; continuously looks for process improvement opportunities and ensures worksite is professional clean and neat at all times.
- Performs other duties as assigned.
Requirements:
- High school diploma or equivalent with 4 years of customer service purchasing or warehouse related work experience.
- Preferred: Bachelors degree in a related field (e.g. Supply Chain Management Business Finance etc.) coupled with 2 years of customer service purchasing or warehouse related work experience.
Other relevant experience includes:
- Demonstrated computer literacy; proficiency with MS-Office products; aptitude to learn various Vallen-specific systems and applications (e.g. ERP Inventory Management etc.).
- Mathematical aptitude for basic calculations.
- Distribution industry a plus.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail organizational and execution skills.
- Strong verbal and written communication skills.
