Customer Service Representative ARJ448
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative (CSR) is an individual contributor responsible for providing exceptional service to Vallens customers by cultivating relationships receiving and processing purchase orders ensuring product availability monitoring delivery dates and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings pricing scheduling and shipping inquiries. They introduce new products to customers identify upselling opportunities and contribute to identifying customer cost collaboration with Vallens sales/account management teams they may also assist with identifying and soliciting new business opportunities within assigned customer area market or region.
Hours: Mon-Fri 8am-5pm (Temp to hire)
This is an onsite in person position. Remote work is not an option.
Experience in customer service is required. Experience is preferred over education.
Must have compute skills (Word Excel Email) will be used daily. Need to be able to learn new computer systems easily.
Must communicate well over email and phone
Will help customers with orders quotes tracking and any related issues
Will work on a team with other CSRs
May go into plant area to discuss customer questions with Encon associates.
Mechanical/technical knowledge helpful but not required.
Encon will provide training on their ERP system.
Dress code: business casual
