Customer Service Representative

TekWissen LLC

Job Location:

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Client is a publicly traded medical device company. Client designs develops manufactures and markets orthopedics products including knee hip shoulder elbow foot and ankle artificial joints and dental prostheses. client has operations in more than 40 countries around the world

Job Title: Customer Service Representative
Work Location: Jacksonville FL 32218
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description

Responsible for processing orders quotations returns credits invoices and other shipping documents. Answer inquiries and provide information to customers visitors and Health Care Professionals regarding activities offices and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones purchase order processing typing office machine operation document scanning and filing.
Review files records and other documents to obtain information to respond to requests.
Obtain customers names addresses and billing information product numbers and specifications of items to be purchased and enter this information on order forms.
Coordinate billing with customers to request/receive purchase orders.
Process purchase orders and order restock of inventory.
Answer pricing and product inquiries.
Prepare customer pricing proposals (quotes) for Company product lines.
Assist in obtaining necessary information from the applicable system used for pricing and sales analysis bid preparation sales reporting and special projects.
Execute contract maintenance and inform customers of pricing contract changes
Process emergency orders.
Other duties as assigned

Skills

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Ability to develop and maintain positive relationship with dealers customers subsidiaries U.S. divisions and outside service companies (banks transportation companies freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling grammar and punctuation
Ability to analyze situations and resolve problems (i.e. consolidate shipments from various suppliers and ensure documentation for export is correct)
Effective working in teams to achieve the departments objectives

Education

High School Diploma or equivalent
One Year of prior Customer Service experience preferred

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Client is a publicly traded medical device company. Client designs develops manufactures and markets orthopedics products including knee hip shoulder elbow foot and ankle artifi...

Overview:

Responsible for processing orders quotations returns credits invoices and other shipping documents. Answer inquiries and provide information to customers visitors and Health Care Professionals regarding activities offices and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones purchase order processing typing office machine operation document scanning and filing.
Review files records and other documents to obtain information to respond to requests.
Obtain customers names addresses and billing information product numbers and specifications of items to be purchased and enter this information on order forms.
Coordinate billing with customers to request/receive purchase orders.
Process purchase orders and order restock of inventory.
Answer pricing and product inquiries.
Prepare customer pricing proposals (quotes) for Company product lines.
Assist in obtaining necessary information from the applicable system used for pricing and sales analysis bid preparation sales reporting and special projects.
Execute contract maintenance and inform customers of pricing contract changes
Process emergency orders.
Other duties as assigned

Skills

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Ability to develop and maintain positive relationship with dealers customers subsidiaries U.S. divisions and outside service companies (banks transportation companies freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling grammar and punctuation
Ability to analyze situations and resolve problems (i.e. consolidate shipments from various suppliers and ensure documentation for export is correct)
Effective working in teams to achieve the departments objectives

Education