Reservation Sales & Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle incoming reservation requests via phone email and online platforms
- Provide guests with information about room types rates hotel facilities and promotions
- Process modify and cancel reservations accurately in the hotel management system
- Upsell hotel rooms packages and additional services to increase revenue
- Maintain updated knowledge of room availability and pricing
- Coordinate with Front Office Housekeeping and Sales departments to ensure smooth guest experiences
- Respond professionally to guest inquiries and complaints
- Prepare reservation reports and maintain accurate guest records
- Support group bookings and corporate account reservations when needed
- Ensure compliance with hotel policies and service standards
Qualifications :
- Degree in Hospitality Tourism or a related field (preferred)
- Minimum 1-2 years of experience in a similar role
- Previous experience in hospitality reservations or customer service preferred
- Strong verbal and written communication skills in English
- Excellent customer service and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of hotel reservation systems (Opera).
- Sales-oriented mindset with upselling abilities
- Good organizational and problem-solving skills
- Flexibility to work shifts
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
