Reservation Executive Aliée Istanbul
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Manage all room reservation inquiries through phone email and online channels in a professional and timely manner
- Ensure accurate processing of bookings amendments cancellations and special requests
- Maintain detailed knowledge of room categories rates packages and hotel services
- Build personalized guest experiences by anticipating preferences and communicating relevant information to operational teams
- Coordinate closely with Front Office Sales and Guest Relations teams to ensure smooth pre-arrival planning
- Maximize room revenue through effective upselling and strategic reservation management
- Handle VIP reservations with discretion accuracy and exceptional attention to detail
- Maintain reservation records and guest profiles in accordance with brand standards
- Ensure all communication reflects the refined tone and luxury positioning of Aliée
- Support the opening journey and evolving standards of a dynamic luxury lifestyle destination
Qualifications :
- Minimum 2 years of experience in Reservations Front Office or Guest Services within luxury hospitality
- Excellent verbal and written communication skills in English; additional languages are highly preferred
- Strong knowledge of hotel reservation systems and booking platforms
- Ability to handle guest requests with professionalism discretion and attention to detail
- Strong organizational and multitasking abilities in a fast-paced environment
- Flexible schedule availability including weekends and holidays when required
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
