Croatian Speaking Customer Agent in Greece with 3 Months of Hotel Provided

*** This role is based in Greece only! ***

Are you a multilingual problem-solver with a passion for the tourism industry We are seeking Croatian-speaking specialists to join an industry-leading travel collective in Athens. This role offers a unique blend of high-level customer advocacy and logistical management starting with a premium relocation to Greece and evolving into a fully remote career path.

The Opportunity

In this role you become the face of a global travel giant. You are the architect of smooth journeys stepping in to solve complex booking issues and ensuring that every travelers experience meets the highest standards of excellence.

Your Impact:

• Bilingual Consulting: Delivering expert assistance to Croatian-speaking clientele and global hospitality partners.
• Travel Coordination: Mastering the intricacies of reservations from bespoke modifications to high-priority cancellations.
• Expert Mediation: Serving as a professional bridge between guests and accommodation providers to resolve stay-related disputes or financial inquiries.
• Technical Mastery: Leveraging enterprise-grade CRM tools to maintain a seamless data flow and service history.
• Quality Assurance: Upholding a prestigious brands reputation through polished empathetic and efficient communication.

Candidate Requirements

• Language Proficiency: Native or near-native mastery of Croatian and a professional command of English (B2 level).
• Interpersonal Skillset: A sophisticated communicator who can balance empathy with decisive problem-solving.
• Digital Literacy: Proficiency in navigating multi-window software environments and modern web tools.
• Professional Resilience: A positive adaptable mindset ready to excel in a dynamic rotational shift environment.
• Entry-Level Potential: No prior travel experience No problem. We provide a comprehensive paid professional academy to get you certified.

The Relocation Package

Moving to the Mediterranean is effortless with our dedicated support:

• Travel & Transit: Your flight to Athens is fully organized and paid for.
• Extended Residency: 90 days of premium hotel accommodation provided upon arrival giving you ample time to settle in.
• Legal Onboarding: Full assistance with Greek social security tax registration and local banking setup.
• Remote Transition: After a 3-month integration period at our Athens headquarters you gain the flexibility to work 100% remotely from any Greek residence.

Benefits & Compensation

• Joining Incentive: A 1200 Signing Bonus to facilitate your move.
• Guaranteed Earnings: A competitive base salary supplemented by performance-based rewards and two additional annual salaries (14 months total).
• Health & Security: Private medical insurance life insurance and a structured corporate pension scheme.
• Internal Mobility: A promote-from-within culture that fast-tracks high performers into Management QA or Corporate Training.
• International Atmosphere: A diverse inclusive workplace located in state-of-the-art offices supported by a vibrant community of international colleagues.