Croatian Speaking Customer Agent in Greece with 3 Months of Hotel Provided

*** This role is based in Greece only! ***

Are you a bilingual professional with a talent for navigating the unexpected We are seeking Croatian-speaking specialists to join our elite travel support collective in Athens. This role is designed for those who want to merge their passion for global exploration with a high-growth career starting in the cradle of civilization and moving into a permanent remote lifestyle.

The Scope of Influence

In this role you arent just resolving tickets; you are managing the travel dreams of thousands. As a consultant for a premier global travel platform you act as the primary bridge between travelers and their destinations ensuring that every itinerary is executed with flawless precision.

Operational Focus:

• Bilingual Advocacy: Directing high-level support for Croatian-speaking guests and international accommodation partners.
• Logistics Mastery: Overseeing complex reservation lifecycles including modifications specialized requests and cancellations.
• Conflict Resolution: Serving as a professional mediator to solve challenges regarding property stays financial transactions and check-in logistics.
• Digital Navigation: Utilizing sophisticated CRM ecosystems to manage data and optimize the customer journey.
• Ambassadorship: Delivering a premium service experience that mirrors the standards of a world-leading travel brand.

Desired Profile

• Linguistic Excellence: Mastery of the Croatian language (native/near-native) and a professional fluency in English (B2 level or higher).
• High EQ: The ability to communicate with empathy while maintaining a solution-oriented professional stance.
• Agility: A digital-first mindset comfortable managing multiple software tools and tabs concurrently.
• Ambition: No previous travel industry experience We offer full paid professional certification to prepare you for the role.
• Reliability: Commitment to a full-time 40-hour weekly schedule involving rotational shifts.

Relocation & Hybrid Lifecycle

We provide a comprehensive Soft Landing package to ensure your transition to Greece is seamless:

• Travel Logistics: Your airfare to Athens is fully organized and sponsored.
• Residency Support: 3 months of hotel accommodation provided upon arrival fully paid by the company.
• Administrative Concierge: Direct assistance with all local paperwork including Tax IDs Social Security and Greek banking.
• Location Flexibility: Spend your first 90 days integrating with your team at our Athens headquarters followed by the option to work fully remote from anywhere within the Greek borders.

Total Rewards & Perks

• Joining Incentive: A 1200 Signing Bonus to help you settle into your new Mediterranean life.
• Financial Package: Competitive base pay performance incentives and 14 monthly salaries per year (per Greek labor laws).
• Holistic Benefits: Private medical coverage life insurance and a dedicated corporate pension plan.
• Career Velocity: Clear pathways to specialized roles in Management Quality Assurance or Corporate Training.
• International Network: Join a high-energy multicultural workforce within a modern office environment designed for collaboration and social connection.