Assistant Manager Operations Night Shift
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibility Areas:
Manage team performance
Provide effective coaching and constructive feedback to subordinates
Take customer service and escalation when needed
Holds team huddle/coaching session/goal setting/one on one as needed/required
Handles escalated requests and research answers posted by associates to ensure customer satisfaction
Reviews and analyzes performance data creates action plans and monitors execution to ensure goals are met
Holds regular check-in meetings with the client to keep them informed of the trends changes and development within the team
Facilitates learning sessions to enhance associate technical and communication skills
Performs administrative tasks such as sending daily capacity reports daily/weekly performance dashboards and other ad hoc tasks
Qualifications :
Qualifications Required:
Matric/Grade 12 qualification
Tertiary qualification will be advantageous
Experience Knowledge Skills and Attributes Required:
Minimum 1-2 years experience as a team leader in a call center
Experience within BPO sector as a team Leader
Computer literate
Strong verbal and written English communication skills
Behavioural Traits Required:
Client relationship management abilities
Strong analytical thinking and problem-solving abilities
Focus on delivering excellence
Leadership skills
Additional Information :
US Rotational Shifts
US Graveyard Shifts
Century City and Observatory
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
