Email Marketing Account Manager

About the Company

A specialist eCommerce email marketing agency working with Shopify and WooCommerce brands to drive revenue through strategic email campaigns and automated flows. The agency works exclusively with product-based businesses that have existing email lists and uses platforms including Klaviyo and Omnisend to deliver measurable results for its clients. The team is client-focused data-driven and operates with a high standard of communication and commercial accountability.

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Job Description

You will own the success of a portfolio of eCommerce (DTC) brand accounts serving as the primary point of contact responsible for email strategy campaign performance client relationships and revenue growth. This is a senior CSM role with a strong technical and commercial edge you will be expected to lead strategy not just report on it.

You are not generating new leads. You are retaining growing and delivering results for brands that are already clients many operating at significant scale.

Key Responsibilities

Client Success and Relationship Management

• Own 5 to 7 eCommerce brand accounts end to end
• Lead weekly strategy calls and deliver clear insight-driven performance summaries
• Handle client feedback concerns and objections with confidence and professionalism
• Build trusted long-term relationships with client stakeholders

Email Strategy and Campaign Execution

• Define and own the email strategy for each account
• Write campaign briefs and QA all emails before deployment
• Ensure all flows are live optimised and tested
• Proactively propose A/B tests new flows and growth opportunities

Performance and Reporting

• Monitor Klaviyo and Omnisend dashboards daily
• Track and report on core KPIs including open rate (30% plus) click rate (1% plus) bounce rate (below 1%) and revenue per recipient
• Identify underperforming areas and implement improvements proactively
• Translate data into clear actionable recommendations for clients

Requirements

• Proven CSM or account management experience in an email marketing or eCommerce context agency-side preferred
• Strong hands-on Klaviyo experience across campaigns flows segmentation and reporting mandatory
• Fluent professional English written and verbal essential for client-facing communication with high-revenue brands
• Confident leading strategy calls and driving commercial decisions independently
• Highly organised with the ability to manage multiple accounts and deadlines without dropping the ball
• Analytical mindset with the ability to turn performance data into clear client-facing insights
• High ownership mentality and full accountability for account outcomes

Nice to Have

• Deep understanding of eCommerce metrics including AOV LTV CVR and retention
• Strong copy instincts for reviewing and improving email messaging
• Familiarity with ClickUp Notion or Slack
• Basic understanding of CRO and paid traffic alignment
• Experience with Omnisend alongside Klaviyo

What We Are Looking For

• A true owner who treats client accounts as their own business
• Commercially minded with a clear understanding of revenue retention and margins
• Structured and calm under pressure across a multi-account portfolio
• Proactive in identifying issues and opportunities before clients raise them
• Direct confident and polished in client-facing communication
• Detail-oriented with zero tolerance for errors going live