Vaccines National Accounts, Organized & Retail Customer, Policy Team Lead, non-MD

ROLE SUMMARY

The Vaccines National Accounts Organized & Retail Customer Policy Lead is a senior People Leader within the Vaccines Field Medical (VFM) organization and reports directly to the Vice President Vaccines Field Medical. This role provides enterprise-level strategic direction executional leadership and people leadership for field medical engagement across national accounts organized customers retail channels and related enterprise initiatives supporting inline and portfolio launch needs with additional oversight of policy-related medical engagement.

The role leads a multi-layered Field Medical organization and is a key member of the Vaccines Field Medical Leadership Team. Operating within a fast-paced highly matrixed environment the role partners closely with the Vaccines Portfolio Lead Strategy and Execution Leads (SELs) Market Access Commercial Government Affairs and other enterprise stakeholders to ensure aligned high-impact and compliant medical engagement across complex customer systems with policy considerations integrated where appropriate.

As a senior People Leader and senior medical authority for Vaccines customer channels this role has end-to-end accountability for organizational performance capability development strategic direction and execution outcomes across its scope. The role exercises broad decision-making authority and plays a critical role in shaping enterprise field medical strategy launch preparedness advocacy and customer engagement strategy and cross-functional execution for the U.S. Vaccines portfolio including medical policy engagement responsibilities.

ROLE RESPONSIBILITIES

Leadership & People Management

• Provide senior people leadership to Senior Director Medical Leads and other Field Medical leaders and colleagues supporting national accounts organized customers retail channels policy engagement advocacy activities and enterprise initiatives.

• Lead and develop people leaders and direct reports ensuring strong leadership effectiveness enterprise thinking and executional excellence across a complex and evolving organization.

• Set clear strategic direction priorities and performance expectations to ensure consistent high-quality and compliant scientific engagement across customer channels.

• Coach mentor and develop leaders and colleagues to strengthen strategic leadership capability customer engagement expertise and enterprise execution skills.

• Own onboarding enablement and development planning for Field Medical leaders and colleagues to ensure rapid readiness consistency and sustained performance across national accounts organized customer retail policy advocacy and launch responsibilities.

• Foster a high-performance culture rooted in accountability collaboration agility and continuous improvement across a geographically dispersed and highly matrixed organization.

• Own organizational design role clarity and capability building to ensure readiness for current and future national account retail organized customer policy advocacy and launch engagement needs.

• Accountable for succession planning leadership readiness and talent pipeline development to support long-term organizational health and continuity across Senior Director and extended leadership roles.

• Partner closely with People Experience and Vaccines Field Medical leadership on workforce planning performance outcomes talent decisions and leadership development strategies.

Strategy & Execution (National Accounts Organized Customers Retail Policy/Advocacy & Launch)

• Serve as the enterprise medical strategy owner and final medical accountability for field medical engagement across national accounts policy-related activities organized customers retail channels advocacy priorities and enterprise launch initiatives.

• Define and execute national medical strategies that support access reimbursement policy advocacy and launch success across the Vaccines portfolio.

• Provide enterprise Field Medical leadership for portfolio launch preparedness ensuring alignment with launch timelines access milestones and enterprise readiness priorities.

• Partner closely with Strategy and Execution Leads (SELs) the Vaccines Portfolio Lead and the Vaccines Field Medical Leadership Team to translate portfolio and launch strategy into scalable compliant field execution.

• Ensure a clear consistent and credible medical narrative across payer policy organized customer retail advocacy and launch engagements.

• Anticipate and address customer-specific access dynamics policy considerations advocacy environments and engagement complexities across channels.

• Contribute to annual operating plan development establishing priorities sequencing initiatives and aligning resources to enterprise and portfolio objectives.

• Provide accountability for resource planning deployment and prioritization to support enterprise medical strategies advocacy priorities and launch readiness.

• Identify budget and project specific needs to foster asset specific project needs in coordination with Asset/Brand Medical Affairs team.

• Oversight of direct report deliver of scientifically sound medical information tailored to national accounts/organized customer/retail channel regarding Pfizers vaccines and the diseases they prevent.

• Identification of content/needs to support delivery of pharmacoeconomic models outcomes tools project non-interventional studies and collaborations at scale to foster immunization practices.

• Oversight on compliance execution on mutually beneficial external medical stakeholder-specific projects collaborations strategic medical partnerships and non-interventional studies aligned to the vaccine specific business need.

Cross-Functional & Enterprise Partnership

• Serve as the senior Vaccines Field Medical leader and enterprise medical authority for national accounts policy organized customer retail advocacy and launch engagement representing the organization in enterprise and cross-functional forums.

• Partner closely with Market Access Commercial Policy Government Affairs and other enterprise teams to support coordinated and compliant engagement.

• Provide senior medical leadership for medical advocacy strategy through credible scientific exchange executive partnership and insight generation.

• Build strong trusted partnerships with Payer Account Medical Leads (PAMLs) policy and advocacy partners Field Medical Outcomes (FMO) organizations and other key stakeholders.

• Ensure strong HQ-to-field connectivity enabling bidirectional communication of strategy insights execution feedback and emerging risks across all customer channels.

• Align enterprise initiatives impacting national accounts organized customers and retail channels ensuring field medical activities are integrated scalable and compliant.

Analytics Insights & Impact

• Define Medical Analytics and Medical Engagement and Impact (MEI) reporting requirements in partnership with Field Medical leadership.

• Ensure field medical activities insights and outcomes are documented measured and reflected in enterprise analytics.

• Accountable for synthesizing medical insights across national accounts organized customers and retail channels to inform Vaccines Medical strategy portfolio planning enterprise decision-making and prioritization.

• Leverage data to inform leadership decision-making performance optimization strategic prioritization coaching and enterprise impact assessment.

• Identify trends and opportunities to enhance medical impact advocacy effectiveness customer engagement and launch outcomes.

Governance Compliance & Operational Excellence

• Ensure adherence to medical governance legal and compliance requirements across all engagement types and customer channels.

• Reinforce consistent application of Pfizer SOPs Field Medical guidance and CRM business rules.

• Promote high-quality documentation insight capture and data integrity across the organization.

• Own enterprise-level risk identification escalation and mitigation related to field medical engagement across national accounts organized customers retail channels policy environments advocacy activities and launches.

• Define and oversee cross-channel coverage and continuity models to ensure scalable support enterprise prioritization and seamless engagement during launches transitions or capacity constraints.

• Ensure field medical readiness for enterprise priorities portfolio launches and inspection preparedness.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelors degree in a health science required.

• PharmD PhD MD/DO or equivalent terminal doctoral degree preferred or demonstrated equivalent experience supporting enterprise medical leadership responsibilities.

• 12 years of relevant experience with a Bachelors degree or 10 years with a Masters degree or 7 years with a PhD/JD

• Prior medical clinical or field medical leadership experience required.

• Medical Affairs and/or Field Medical experience with demonstrated senior-level people leadership.

• Demonstrated ability to operate effectively in fastpaced highcomplexity and evolving enterprise environments.

• Demonstrated ability to lead with enterprise mindset inclusive leadership practices and accountability for developing high-performing leaders and teams in complex matrixed environments.

• Proven experience leading leaders and managing complex multi-layered organizations.

• Demonstrated success operating in highly matrixed enterprise environments.

• Strong strategic thinking executional discipline and enterprise decision-making capability.

• Excellent communication and influence skills with senior internal and external stakeholders.

PREFERRED QUALIFICATIONS

• Prior People Management experience preferred

• Experience supporting national accounts payer organizations organized customers retail channels policy advocacy or large healthcare systems.

• Vaccines infectious disease access or policy-related experience strongly preferred.

• Experience partnering closely with Market Access Policy Government Affairs

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

• Up to 40 percent travel including overnight travel.

• Must comply with all corporate travel policies and procedures.

Other Job Details:

Last Date to Apply for Job: May 25th 2026

Additional Location Information: US - remote

Eligible for Relocation Package: No

#LI-PFE

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.