Business Information – International Reports and Customer Support Specialist (2 years fixed-term contract)

Responsible for production of highquality information products concerning foreign entities and high-level internal customer support.

The role supports international data sourcing cooperation with international information providers and delivers internal customer service by ensuring accurate timely and reliable information for business decisionmakings.

Roles & Responsibilities (R&R)

• Ensure optimal Cofitil tickets assignation distribution and handling
• Enter validate and import data or files into internal systems with a high level of accuracy
• Cooperate with international information providers including managing ordering processes and performing data quality controls
• Provide postsales and operational support for internal clients responding to inquiries and resolving data-related issues
• Perform quality control enrichment and validation of Portfolio Identification files
• Prepare and deliver international credit reports in line with defined standards and deadlines
• Handle database queries for internal clients including:

• Data extraction and analysis
• Data import and ondemand processing
• Duplicate management
• Company creation

• Collaborate closely with international Coface offices to ensure consistency of data processes and service levels

Qualifications :

• Required Skills & Competencies

• Experience in managing workflows through tools like Cofitil or similar ticketing and internal database systems
• Ability to navigate international business databases and work with third-party information providers to gather and clarify credit or risk data
• Advanced Excel skills (VLOOKUPs pivot tables data cleaning)
• Fluency in English is mandatory
• Experience in performing quality controls data enrichment and analyzing datasets with high accuracy
• Proficiency in data entry validation and extraction
• Customer Service Orientation: A proactive approach to supporting internal clients resolving inquiries quickly and maintaining high service levels
• Organizational and time management skills
• Strong interpersonal skills to collaborate effectively with international offices and external providers across different time zones and cultures

Additional Information :

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: trainings languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time