Customer Logistics Specialist CTTR

Responsibilities:

Order Processing and Customer Service:

• Ensure complete order acceptance processing and delivery to international customers
• Monitor order entry and create orders in the system
• Coordinate special freights and daily delivery dates with customers production demand planning and sales teams
• Allocate available stock to orders efficiently
• Create review and submit standardised documents (e.g. order confirmations back order overviews)
• Process customer enquiries and requirements through various channels including customer web portals
• Handle and resolve customer enquiries via email and phone in a timely and accurate manner
• Provide outstanding customer service to improve customer satisfaction and relationships
• Update customer details regularly in SharePoint

Logistics and Documentation:

• Ensure daily and timely transmission of incoming EDI messages
• Guarantee accurate and punctual transmission of Advanced Shipping Notices (ASNs) to customers
• Coordinate with forwarders warehouses and dispatching departments for efficient communication
• Implement and test new EDI connections in cooperation with IT (for incoming orders and ASNs)
• Manage claims in collaboration with Quality Assurance/Quality Management teams including claim reports and follow-up procedures

Process Improvement and Compliance:

• Implement monitor and optimise work instructions for the logistics department
• Coordinate small projects and support larger logistics initiatives
• Develop and follow measures to improve occupational safety in the logistics area
• Comply with company policies rules and regulations (e.g. working schedule contract terms quality management health and safety environmental protection fire prevention data protection policy)
• Participate in continuous improvement efforts for logistics processes and customer service standards

Collaboration and Communication:

• Work closely with internal departments such as sales production and IT to ensure smooth order fulfilment
• Liaise with external partners including freight forwarders and customs agencies to facilitate efficient international shipments
• Prepare and present regular reports on logistics performance metrics and customer satisfaction levels
• Contribute to team meetings and brainstorming sessions to identify areas for improvement in logistics operations

Professional Development:

• Stay updated on industry trends best practices and emerging technologies in logistics and supply chain management
• Participate in relevant training programs to enhance skills in customer service logistics software and international trade regulations

Qualifications :

Qualifications:

• Successfully completed studies in logistics supply chain management business administration or a related field or successfully completed commercial training
• At least 1 year of professional experience in the area of SCM / Customer Service (order processing)
• First experience with international customers
• Fluent in English both written and spoken
• Spanish and/or French language skills : advanced knowledge 
• Proficiency in Microsoft Office suite particularly Excel for data analysis and reporting
• Experience with Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI)
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills for effective customer service
• Ability to work in a fast-paced environment and manage multiple priorities
• Knowledge of international trade regulations and customs procedures
• Familiarity with logistics and transportation management systems
• Strong organizational skills and ability to meet deadlines
• Adaptability and willingness to learn new technologies and processes
• Team player with the ability to work collaboratively across departments

Additional Information :

What We Offer:

• The 13th salary  Paid once a year in December;
• Meal tickets - With a value of 40 Ron;
• Hybrid schedule  Work-life balance is important so we offer a flexible schedule. Please agree on this with your superior;
• Private Health Insurance  Health is the most important so we offer you a medical subscription through Signal Iduna;
• Referral bonuses - We encourage colleagues to refer new candidates to us and at the same time to get the chance to receive a bonus;
• Bookster  Feed your body and your mind. You can borrow books and youll receive them at the office;
• Sports benefits- Its important to stay active so we offer you the 7Card;
• Discounts at our partners  We collaborate with different vendors and we receive discounts for various products/ services like rubbers restaurants kindergartens etc;
• System for Rewarding Improvement Ideas  We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
• Happy days  If you or your child is getting married or you become a parent you receive some extra free days;
• Life events celebration - If your family is growing we praise your newborn with a bonus;
• Unfortunate events - In case of unhappy events in your life we support you by offering you free days and financial support (handled on a case-by-case basis);
• Extra vacation days  You begin with 22 vacation days/year and starting with the 3rd year with us we offer you 1 more day of vacation and afterward from 2 to 2 years youll get one more extra day (the maximum you can achieve is 27);
• Transport from the Timisoara area  You can choose to come with the bus provided by the company if youll work from the plant location/office;
• Professional development - Many opportunities to develop yourself within the company;
• Diversity and multicultural mindset - We encourage you to join us no matter who where or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.

Ready to drive with Continental Take the first step and fill in the online application.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

Yes

Employment Type :

Full-time