Patient Administrator

Who are we

Newmedica is one of the leading providers of NHS ophthalmology services in England delivering outpatient appointments diagnostic testing and eye surgery to change lives through bettersight and eye health.

Were proud to have been certified as a Great Place to Work for the third year running and listed among the UKs top 30 Best Workplaces for 2026 recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health and our Vision is to end avoidable sight loss in every community we serve; we live our values every dayCommercial Courageous Compassion Collaborative and Curious.

Role overview

We are looking for a new Patient Administrator to join our Newcastle site. This will be 40 hours over 4 daysper week including some weekends on a rota basis.

This role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments making and answering phone calls sending and replying to emails managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people -the thought of eye surgery can be a daunting prospect for patients to deal with so all our team membersneed to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need

Well provide training so experience isnt always needed but the following things will be advantageous:

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player happy to jump in and support others when required

What were offering

• Competitive salary
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
• An environment where youre learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright spacious and modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Junior IC