Technical Support & Sales Agent with German (mfd)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title:
Technical Support & Sales Agent with German (m/f/d)Job Description:
Supporting line managers remotely with the management of ER cases - advising influencing and coaching
Provide 2nd line query handling and specialist HR advice in relation to HR policy practices & procedures ET1 bundle preparation and processing early conciliation where required.
Proactively manage case work using the case management system escalating issues as needed
Ensure queries and requests from people are responded to efficiently accurately and in accordance with the Capita policy and agreed service standards using the case management tool.
Act as the initial point of escalation from the ER Assistants.
Managing all occupational health referrals tracking spend and working with the business on implementing any reasonable workplace adjustments
Facilitate a proactive approach to absence management to ensure a smooth return to work
Raising awareness of the importance of undertaking maternity DSE stress and other risk assessments. Supporting the business in managing mental health issues and creating a healthy work environment
Check high risk ER letters before they are issued including outcome letters. Draft letters when required
Ensure all hard and soft copy personnel records are maintained & secure complying with obligations under the Data Protection Act
Location:
SofiaBulgariaTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
